Question 1

How do I order equipment?

Accepted Answer

Request a quote through any form on the site or call 888-468-5001. For prescription devices, your provider sends us the order, or we coordinate with your provider.

Question 2

Do you publish prices?

Accepted Answer

No. Prices vary by product, quantity and whether you buy or lease, so we quote each request individually.

Question 3

Do you carry brand-name and generic products?

Accepted Answer

Yes — trusted brand-name equipment and cost-effective generic alternatives, matched to what your provider recommends.

Question 4

Which products require a prescription?

Accepted Answer

Cold compression systems such as the NICE1 and Breg Polar Care Wave are prescription devices and are supplied on a provider's order. Products marked 'Rx required' on the site need an order from your provider.

Question 5

What can I lease?

Accepted Answer

Monthly leasing is offered on cold compression systems and other equipment. Request a leasing quote and we'll confirm options for the item you need.

Question 6

How fast do you ship?

Accepted Answer

We offer fast shipping on all orders. We'll confirm the shipping timeline with your quote.

Question 7

What is your return policy?

Accepted Answer

We offer easy returns. If you are not satisfied with your purchase, we will work with you to make it right — contact us at 888-468-5001 or info@greatlakesmedicaldme.com.

Question 8

How do I set up my equipment?

Accepted Answer

Visit our Instructional Videos page for step-by-step videos on operating a cold compression unit and placing the back, shoulder and knee wraps. Call us if anything is unclear.

Frequently Asked Questions

Ordering

Prescriptions

Leasing

Shipping & Returns

Support

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